Last updated: 17 October 2026
Operated by Devrim Demir – ABN: 41 814 115 646 – ASIC-registered business name: AU PRODUCT REVIEWS.
These Terms & Conditions govern the use of this website and the Indonesian e-VOA application assistance services provided through Bali Travel Visa. By purchasing our services, you agree to these terms.
1. Our Services
We provide Indonesian e-VOA application assistance and application management services for eligible travellers, particularly Australian passport holders travelling to Indonesia.
Our services may include preparing and coordinating your visa application, reviewing submitted documents for completeness, working with our Indonesian service partner, and arranging payment of the government fees included in your package.
We are an independent service provider and are not affiliated with, operated by, or endorsed by the Indonesian government.
2. Pricing and Included Services
Our advertised package costs AUD $199 per applicant, including GST.
The package includes:
- The official Indonesian e-VOA government application fee.
- The Bali foreign tourist levy for eligible visitors to Bali, where applicable.
- Our application management service fee.
- Applicable payment processing costs associated with the included payments.
- GST.
The AUD $199 package price is per person and covers one applicant only. Each traveller requires a separate application.
We coordinate the application and arrange payment of the included government charges on your behalf. Once the relevant payments have been successfully completed, we provide confirmation where available.
The Bali tourist levy is separate from the visa fee, even though it is included in our package for eligible visitors. Visa extensions, the All Indonesia Arrival Card, and other optional services are not included.
The package price is the total price for the services and fees listed above. Any optional additional service must be disclosed and agreed upon separately before purchase.
3. Visa Applications and Government Decisions
Visa eligibility, application requirements and entry conditions are determined by the relevant Indonesian authorities.
We manage your application, but we cannot guarantee visa approval or entry into Indonesia. All visa approval and immigration decisions remain solely with Indonesian Immigration.
We are responsible for delivering the application management services purchased from us, including arranging the payments expressly included in your package.
Our service does not constitute legal advice or a guarantee that an application will be approved.
4. Customer Responsibilities
When using our services, you agree to:
- Provide accurate, complete and up-to-date personal, passport and travel information.
- Supply all required documents in the requested format.
- Check that your passport is valid for at least six months from your intended arrival date, subject to current entry requirements.
- Ensure that you meet the applicable visa eligibility and entry requirements.
- Provide your documents and information sufficiently early to allow reasonable processing time.
- Review your issued visa and notify us promptly if you identify any errors.
You must be outside Indonesia when applying for the e-VOA.
Incorrect information, missing documents, late submissions or failure to meet government requirements may result in delays, refusal or other travel difficulties.
5. Processing Times
Our estimated service processing time is one business day after we have received all required documents and payment has cleared.
Our usual processing hours are Monday to Friday, 9:00 AM to 5:00 PM Bali time, excluding weekends and public holidays.
This is an estimate for our service and not a guarantee of government processing time or visa approval. We recommend submitting your application at least 48 hours before departure.
Government processing systems, additional document requests and other circumstances outside our reasonable control may affect processing times.
6. Bali Tourist Levy
The Bali foreign tourist levy is a separate government charge applicable to eligible foreign visitors to Bali, subject to the relevant exemptions.
Where applicable, the levy is included in our AUD $199 package and we arrange payment on your behalf.
If your travel plans change, or the levy does not apply to your circumstances, please contact us for clarification. The package price covers the services described in Section 2 and is not automatically reduced where a particular government levy is not payable.
7. All Indonesia Arrival Card
The All Indonesia Arrival Card is a separate government declaration and is not included in our e-VOA application management service.
You are responsible for completing this declaration yourself through the official All Indonesia website within the applicable timeframe before arrival.
It is separate from your visa application and does not replace the requirement to obtain the appropriate visa.
8. Visa Extensions and Additional Services
The initial e-VOA generally permits a stay of up to 30 days and may be extended once for an additional 30 days, subject to applicable immigration requirements and approval.
Visa extensions are not included in the AUD $199 package. Any extension application, related government fee or additional assistance requires a separate arrangement and payment.
You must ensure that you do not remain in Indonesia beyond your authorised period of stay.
9. Cancellations and Refunds
Cancellation and refund requests are handled in accordance with our published Refund & Cancellation Policy and applicable Australian Consumer Law.
If you request cancellation before your application is submitted, we will assess the request based on the work performed and any payments or costs already incurred.
Once an application has been submitted or official fees have been paid, those payments may be non-refundable under the applicable government or third-party rules. However, this does not automatically remove any refund or other remedy to which you may be legally entitled.
If our service has not been provided with due care and skill or otherwise fails to meet applicable consumer guarantees, you may be entitled to a remedy under Australian law.
A visa refusal, change of travel plans or government delay does not automatically entitle you to a refund for services properly supplied. Each request will be assessed according to the circumstances and your legal rights.
Please contact us through our Contact Us page to submit a cancellation or refund request.
10. Personal Information and Privacy
To provide our services, we may need to collect and process personal information, passport details, photographs, travel information and contact details.
You authorise us to use the information you provide to manage your application and, where necessary, share relevant information with our Indonesian service partner, the appropriate government authorities and payment service providers for the purpose of delivering the service.
We handle personal information in accordance with our Privacy Policy and applicable privacy obligations.
You are responsible for ensuring that the information you provide is accurate and that you are authorised to provide any information submitted on behalf of another traveller.
11. Third-Party Services
We work with an Indonesian service partner and may use third-party systems to help coordinate applications and payments.
Government websites, payment platforms and immigration systems may be subject to their own requirements, processing times and operational limitations.
Although third parties may assist with delivering our service, we remain responsible for our own contractual obligations under these Terms and applicable law. Nothing in this section excludes any consumer rights that cannot legally be excluded.
12. Limitation of Liability
We take reasonable care in managing applications and arranging the payments included in our package.
To the extent permitted by law, we are not responsible for decisions made independently by Indonesian immigration authorities, changes to government requirements, or delays arising from government systems and other circumstances outside our reasonable control.
You remain responsible for the accuracy of the information you provide and for complying with applicable immigration and travel requirements.
Nothing in these Terms excludes, restricts or modifies any rights or remedies available to you under the Australian Consumer Law or other laws that cannot legally be excluded.
13. Australian Consumer Law
Our services come with guarantees that cannot be excluded under the Australian Consumer Law. For major failures with the service, you are entitled:
- to cancel your service contract with us; and
- to a refund for the unused portion, or to compensation for its reduced value.
You are also entitled to be compensated for any other reasonably foreseeable loss or damage.
These rights apply in addition to any other rights or remedies available under applicable law.
14. Website Use and Changes to These Terms
Information on this website is provided to explain our services and general application requirements. Government fees, immigration requirements and travel procedures may change, and we cannot guarantee that third-party information will remain unchanged.
We may update these Terms when necessary. Updated terms will be published on this page and will generally apply to future bookings. Any changes to an existing booking will be handled in accordance with the agreement already made and applicable law.
15. Governing Law
These Terms are subject to applicable Australian law, including the Australian Consumer Law. Nothing in these Terms is intended to prevent a consumer from exercising any mandatory rights available under the law applicable to their circumstances.
16. Contact Us
If you have questions about these Terms, your application or our services, please contact us through our Contact Us page.
Please include your booking reference, where applicable, so we can assist you efficiently.